Frequently Asked Questions

Do you have a broken appliance at home but you’re not sure what to do or how to get appliance repair service? Before getting professional repair services, it’s only natural that you may have questions about the company. This is so you can be sure that you are making the right decision. ProStar Appliance Service is here to answer frequently asked questions about appliance services. 

Do you often wonder why you should hire professional appliance technicians instead of doing DIY appliance repair? 

While DIY may seem appealing in terms of saving time and money, you may actually be setting yourself up for disappointments and even more expenses. Appliance repair requires certain know-how that not everyone simply masters easily. That is why certificates and licenses are handed out to those who decide to venture into this industry. Here at ProStar Appliance Service, you can expect nothing but the best from our technicians.
Check out our FAQs below and if you have any additional questions, don’t hesitate to call us at 949-382-0942.

No. ProStar Appliance Service repairs most brands unless you have a warranty under an authorized center.

You can simply call us at 949-382-0942 or send us a text message to schedule your appointment.

Our service technician will have to inspect your appliance to give you a reasonable quote and suggestions to repair your appliance.

In most cases, when an appliance is less than 5 years old and still in good technical and cosmetic condition and it’s definitely worth it.

No, it’s not. Refrigerators have cycles such as Automatic Defrost. If it’s running constantly that means it’s not reaching a certain temperature.

It could indicate some problems with the cooling fan or compressor.

On a regular basis, it should be every 3 years.

In most cases, the refrigerator stops cooling.

As much as you want. Ice maker makes ice depends on the brand and model of your refrigerator. A typical ice maker cycle can take up to 90 minutes to produce 8-10 ice cubes and on average, an ice maker could produce between 80-90 cubes per day.

It may be caused by a problem in air circulation system blockage.

You might have purchased a defective item, you can check it to your supplier. It's always good to check your settings and user’s manual.

If you have a frost in the back of the fridge that could be caused by bad insulation.

That could be a problem with your main drain line or it could be a blockage in your main drain line. It's best for you to call a plumber to check.

It could be a loss of power or a damaged motor. Check if something is clogged because it would automatically shut off.

It could be caused by a problem of a drain plug or restriction on a drain host or air gap.

It could be because you are using too much detergent.

It depends on the load of your laundry. You can also adjust it in the settings.

It may be a problem with the burners, the electronic ignition system or the gas pressure regulator.

ProStar Appliance Service provides 90 days warranty on parts and labor.

It depends on the availability of our suppliers.

YES. The service call will cost between $50 - $75.

It usually depends on labor and parts cost.

Yes, we do wear masks and gloves and we use sanitizers regularly. We do check our temperature before we go to the field and we also recently got vaccinated.